Fitzsimmons J.A. <br/><br/>
Service management  Operations, Strategy, and Information Technology 
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 - second edition 
 - Boston  IRWIN  1997 
 - 613х.  0  0 
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<br/><br/><label>ISBN: </label> 11700 
<br/><br/><label>Subjects--Index Terms: </label>удирдлага зөвөлгөө өгөх үйлчилгээ стратеги менежмент маркетинг 
<br/><br/><label>Dewey Class. No.: </label>658 F 61  / 0